Terms & Conditions

Terms and Conditions - Mindset First Tutoring

These Terms and Conditions apply to all tuition and courses delivered by Mindset First Tutoring (Victoria Sheers, referred to as “I”, “me” or “the tutor”). By enrolling a student, you (the parent/guardian and/or student) agree to these terms.

1. Tuition and Courses Offered

I provide both one-to-one tuition and small group programmes (2-4 students).
Small group programmes are structured in blocks. Each block will specify dates, costs, and payment deadlines.

2. Payment Terms

One-to-one tuition: Payment is required in advance by bank transfer and must be received no later than 24 hours before the lesson.
Courses/programmes: Payment is required in advance by bank transfer, either in full or in two instalments:
- Half prior to the block starting.
- Half before the fourth week of the block.
Late payment: A £10 late payment fee will be applied to invoices outstanding more than 7 days after the due date. Failure to pay may result in suspension of tuition and, where necessary, further action to recover fees.

3. Cancellations and Rescheduling

One-to-one tuition: At least 6 hours’ notice is required to cancel or reschedule. Cancellations with less notice will forfeit the lesson fee.
Courses/programmes: Withdrawal must be requested at least 2 weeks before the next block begins. No refunds will be issued after this point.
If a student misses a group session, no refund or reschedule is offered. Resources and written guidance will always be provided. A recording may also be made available for catch-up purposes, but this requires the consent of all parents/guardians of students in the group. A discounted one-to-one catch-up may be offered at my discretion, subject to availability.
Tutor cancellation: If I need to cancel due to illness or emergency, I will reschedule where possible, rollover payment to the next block, or provide a refund.

4. Lesson Expectations

Students must attend on time, prepared with pen and paper (preferably a dedicated workbook), and ensure their laptop/PC is charged and working.
Behaviour should remain respectful at all times towards myself and other students. Disruptive or inappropriate behaviour may result in exclusion from the session or programme.
Students must be appropriately dressed (as if attending an in-person lesson).
Parents/guardians are responsible for providing a safe environment for online learning. Students should not be home alone during lessons. As per safeguarding best practice, lessons should take place in a communal area (not a closed bedroom).

5. Safeguarding and Recordings

All online sessions may be recorded for safeguarding purposes and to support student learning.
Parental/guardian consent for recording is required before lessons begin.
Recordings are stored securely, used only for their intended purpose, and retained for 30 days before deletion.
Missed sessions: Resources and written guidance will always be provided. A recording may also be made available for catch-up purposes, but only where all parents/guardians of students in the group have given consent.
Recordings are never shared outside the enrolled group. Parents/students must not record, copy, or distribute lesson recordings.

6. Professional Standards

I hold an Enhanced DBS certificate (current at time of writing and updated as required).
I maintain full professional indemnity and public liability insurance through PolicyBee.
I regularly undertake CPD, including safeguarding training, to ensure safe and effective practice.

7. GDPR and Data Protection

Personal data (names, contact details, student information) is collected and stored securely for the purpose of providing tuition.
Data will not be shared with third parties without explicit consent, unless required by law.
You have the right to access, amend, or request deletion of your data at any time.

8. Satisfaction Guarantee

A free consultation is offered prior to enrolment, to ensure the programme or tuition is the right fit.
I do not offer trial sessions, but I operate a satisfaction guarantee: if you are not satisfied after the first paid lesson of a programme or one-to-one tuition, you may withdraw and receive a refund for any remaining lessons not yet taken.

9. Limitation of Liability

While I will take every reasonable step to support student progress, I cannot guarantee specific exam outcomes or grades.
Parents/guardians remain responsible for ensuring students meet school/college requirements outside of tutoring.

10. Academic Integrity

Tutoring is designed to support student learning and build independent skills.
I will not complete homework, coursework, or controlled assessments on behalf of students.
I may provide guidance, feedback, and practice activities to help students understand and complete their own work.

11. Agreement

By enrolling a student in tuition or a programme, you confirm that you have read, understood, and agreed to these Terms and Conditions.

Questions? Please feel free to get in touch